Fwd: Job Postins 4/16/02

From: Kenny Peng (Kpeng@greyhound.com)
Date: Mon Apr 22 2002 - 15:10:30 CDT 

Again, in case someone is interested.


Go Dragons.

Kenny

attached mail follows:

1.) Customer Assistant Specialist 2.) Assistant Regional Operations Manager (AROM), Operations Support Center 3.) PROGRAMMER/ANALYST IV 1)Position: Customer Assistant Specialist Opening Type: Replacement Reports To: Supervisor Department: Customer Satisfaction Location: One Dallas Centre EPP Band: Administrative Band Level: Senior Associate Job Number: 2002-19 Purpose: The Customer Assistance Specialist is responsible for the proper handling of all customer complaints and inquiries. This position also makes decisions regarding compensation for customer complaints Requirements: · 2 year degree in Business, Marketing or related field or equivalent experience · 1 years call center experience in customer service · Knowledge of Microsoft Word and Excel · Knowledge of TRIPS, HEAT and BAGS a plus · Excellent communication and written skills · Ability to work well with all levels · Ability to handle stress and remain flexible Responsibilities: · Log calls in system for recording to proper department · Handle incoming calls from Greyhound agents and customers regarding general assistance, complaints, refunds and lost or delayed baggage claim settlements by providing best possible customer service standard. · Provide maximum customer satisfaction with the lease amount of expenditures · Report problem areas and agents' failure to follow proper company procedures · Special projects as assigned Posting period April 17 - April 23 If your are interested in applying for this position, please forward you resume and Promotion and Transfer form, available at the reception desk on the 3rd floor at ODC, to Ember Harbaugh, Human Resources. 2)Position: Assistant Regional Operations Manager (AROM), Operations Support Center Reports To: Regional Operations Manager, Operations Support Center Location: North Dallas Status: Replacement Band: Professional POSTING DATE: April 17, 2002 CLOSING DATE: April 24, 2002 KEY DUTIES · Use business judgment and discretion to fully assist two Regional Operations Managers and dispatchers with overall operation of two regions and shift changes · Relieve Regional Operations Manager as directed by National Operations Manager · Monitor and review activities of dispatchers to ensure efficiency of operations, timely handling of calls, etc. · Assist, support and advise dispatchers concerning mediation of conflicts with drivers and provide input regarding solutions · Provide assistance and advice to dispatchers regarding placing drivers out of service and concerning any recommendations of disciplinary action · Monitor and direct the development of dispatchers' skills and provide Regional Operations Manager with timely reports, as requested, on such development · Provide input and assist the Regional Operations Manager with dispatcher performance reviews and/or disciplinary recommendations if requested · Make decisions as to real-time operational needs in order to ensure efficient business operations that are consistent with contractual requirements, Company procedures and good business judgment · Monitor and disseminate alert information to dispatchers · Assist with and perform dispatch duties as may be required from time to time due to business needs REQUIREMENTS · 2+ years dispatching experience in OSC or in position with significant OSC interface · 2+ years transportation operational experience or related industry · Proven leadership ability including motivating, coaching, developing team members · Must be able to effectively communication both verbally and written and exercise active listening skills · Ability to exercise considerable diplomacy, judgment and discretion in establishing and maintaining good working relationships with internal customers and company departments · Proven ability to exercise positive and effective customer service skills · Must exercise ability to make quick decisions and solve problems · Experience working with a collective bargaining unit in order to comply with contract obligations and guidelines · Must have solid interpersonal skills, be empathetic, possess good listening skills, and be able to take discipline where required · Must have the ability to make sound employee relations and operational decisions · Must be detail oriented and analytical · Working knowledge of United States geography required · Basic mathematics skills required · Ability to work day, evening or night shift, weekends and holidays For consideration, please fax your current resume and promotion/transfer form to Kimberly Labbe', Human Resources, North Dallas, 972.789.7522. Please be sure to specify the job title and location either on the upper right hand corner of your resume or on your promotion/transfer form. 3)Position: PROGRAMMER/ANALYST IV Opening Type: NEW Department: ITS Reports To: Ray Ann Cacheria Location: One Dallas Centre Grade: 11T Job Number: 2002-18 Qualifications/Requirements * 4 year degree in computer science (or a related discipline) or a 2 year degree with appropriate data processing experience * 6 to 8 years overall data processing experience. * Ability to define requirements, develop specifications, internal design documents, project and test plans, and program and test systems regardless of their complexity. * Proficient in estimating project requirements. * 6 years experience with COBOL and either TAL or C languages. * Proficient with SQLCI and/or Enform. * Experience on a Tandem platform is required. * Team player; provide value to our customers, have a willingness to learn Responsibilities * Develop and test ad-hoc reports and utility programs to support analytical tasks * Support production processing, diagnosing program abends, and documenting problems and fixes · Perform technical review of internal and external design documents, technical specifications, test plans · Problem solving of complex production deficiencies which may be related to either coding or environmental issues. · Work with business systems analysts and customers to define customer requirements. Negotiate technical specifications between development groups * Maintain current, detailed knowledge of automated processing languages, techniques, software and hardware to serve a consulting role. Posting period opens April 17-April 24 If you are interested in applying for this position, please submit your resume and Promotion and Transfer form, available at the 3rd floor reception desk, to the attention of Julie Blair, IT Recruiter- ODC 8th floor.

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